Frequently Asked Questions

Below are some of our most frequently asked questions and their answers. If you have a question that is not listed here, please email us: support@iseekblind.com.au or call 1300 664 257.

How secure is your online payment facility?
Your online credit card transactions with i seek blinds are protected via 128-bit SSL encryption. Your credit card details are collected directly by the Bendigo Bank's payment gateway; we do not collect or store any credit card information. Please look for the padlock icon (displayed on the bottom of your web browser on the Bendigo Bank branded pages) as an assurance that your credit card details are protected.

Do i seek blinds record my credit card number?
No, we do not receive or record your credit card number when you are making an online payment.

How long is it until my blinds are delivered?
Generally your blinds will be delivered within approximately three weeks.

After I order my blinds can I make any changes?
Yes you can, but you must call us within 24 hours of placing your order. After that we cannot make any changes because your blinds would have started production.

Do I have to pay over the internet?
No you don’t have to pay over the internet. You can call us on 1300 664 257 with your credit card details, fax your credit card details using the form provided to 1300 664 259 or post a cheque with the form provided.

What happens if my blinds are damaged in transit?
If your blind is visibly damaged upon delivery, please refuse delivery and your blinds will be returned to i seek blinds. We will immediately repair or replace you blinds and send them back to you. You must inspect your delivery and report any damage to i seek blinds within 5 days of receipt. After this time i seek blinds cannot be held responsible for the damaged item or the replacement cost.

What do you do if I have measured my windows incorrectly?
Call us on 1300 664 257 and we may be able to offer a solution to your problem. If we cant, i seek blinds will remake you blind at a greatly reduced rate. We do not what to profit from your misfortune.

Do i seek blinds come out and measure my windows for me?
We have simple measure instructions and tips on our web site to help you with this stage. You can also call us on 1300 664 257 or email a photo of your window to us with a brief description. i seek blinds is always here to help you.

Can i seek blinds install my blinds.
We have provided installation instructions for each type of blind on the website. Simple click on the install box on the menu bar, select your blinds type, and follow the step by step instructions.

What hours can I call customer service?
Customer service is open from 8.30am to 5pm Monday to Friday EST. Of coarse you can email us at anytime for a prompt response.

How do I know what day my blinds are going to be delivered?
Once your blinds have been manufactured i seek blinds will call you to arrange a suitable delivery day or drop of point.

What is your refund and return policy?
i seek blinds are custom made to your exact specifications, thus they are not suitable for re-sale or restocking. Please be sure that you check all details thoroughly before finalising your order. We will automatically charge your credit card for the total sale price after you have completed your order online by phone or fax.

i seek blinds offers a 30-day satisfaction guarantee. If for any reason you're not completely satisfied with your order, let us know and we'll make it right for you. We know that your window covering project can be a significant investment, therefore we recommend your first order be for only one blind so you can judge the quality and workmanship of our products for yourself. For this reason, we can only offer our satisfaction guarantee on the first blind ordered.

How accurate are your blind colours on my monitor?
Please order free colour samples before placing any orders. All computer monitors display colours differently and these can vary considerably. Natural timber will also vary in colour because of its natural grain. Western Red Cedar is graded ‘light', 'medium' and 'dark’ please expect variation within these grading and within the blind itself. There is no way we can deliver a timber blind to an exact colour. Order all blinds for the same room together to ensure that the same batch is used. Dye lot variation can appear between finished blinds and colour samples. The variances are minimal, but they can occur.