limited lifetime warranty (excludes plantation shutters)

All custom made i seek blinds are covered by a limited lifetime warranty. This warranty is extended to you as the original purchaser, for as long as you own the blinds in a residential application.
i seek blinds warrants that our products will be free from defects in material and workmanship for this period of time.
If warranty service is ever needed please contact i seek blinds and a repair or replacement will be arranged as quickly as possible.

This warranty does not cover:

• Results from abuse or misuse;

• Improper installation;

• Normal wear and tear;

• Exposure to the elements.

All materials can lose their original intensity after long periods of time in the sun. When left for extended periods in sunlight, plastics tend to crack. All cords will eventually wear out. We consider these things to be normal wear and tear and are not covered by the warranty. Colours may vary from lot to lot and may not exactly match sample swatches or previous purchases. Please be sure to order all blinds in the same room together for the best possible matching.

If your products are defective during the warranty period, we will repair or replace the defective product. This shall be your only remedy under this warranty.

i seek blinds accepts no liability for;

• Incidental or consequential damages;

• In no event shall we liable for transportation costs to and from i seek blinds;

• Cost of removal or re-installation of our product/s.

plantation shutters warranty

I seek blinds warrants its internal shutters for a period of Two (2) years, and it’s componentry for a period of one (1) year, for any defects in material or workmanship.

This warranty does not include freight and installation costs. The warranty is in addition to any other obligations
imposed by law. To make a claim against the ‘Terms & Conditions of Warranty’ the original invoice is required. By placing an order with i seek blinds, you are accepting the Terms and Conditions set out in this warranty policy.

The warranty does not cover:
• Misuse or abuse
• Normal wear and tear
• Overexposure to moisture
• Maintenance and care not in accordance with the recommendations listed on this site
• Incorrect installation
• Incorrect measuring/ordering by dealer
• Damage to premises
• Use of silicon based sprays

colour disclaimer

Please order free colour samples before placing any orders. All computer monitors display colours differently and these can vary considerably.

Natural timber will also vary in colour because of its natural grain. Western Red Cedar is graded ‘light', 'medium' and 'dark’ please expect variation within these grading and within the blind itself. There is no way we can deliver a timber blind to an exact colour.

Order all blinds for the same room together to ensure that the same batch is used. Dye lot variation can appear between finished blinds and from colour samples. The variances are minimal, but they can occur.

pictures

The pictures in this web site are for illustration purposes only and may not exactly reflect the actual blind.

cancellation or changes

If you need to change or cancel your order please phone us on 1300 664 257 the following business day. i seek blinds can be contacted Monday to Friday, 8.30 to 5.00 (EST). Because your custom made blinds will begin to be manufactured immediately after this period, i seek blinds can only accept this time frame. In the event that this time passes i seek blinds will not be able to adjust or cancel your order.

i seek blinds reserves the right to cancel your order if:

• Your payment was declined by your financial institution;

• We cannot fulfil your order due to shortage of stock (we will contact you to suggest a suitable replacement);

• One or more of the goods you order was listed at an incorrect price, due to a typographical error listed on this website or due to website malfunction;

• You require delivery outside Australia.

If we do cancel your order we will re-credit your credit card and notify you via email as soon as possible. i seek blinds will not be liable to offer any compensation for any pain or suffering caused by the cancellation.

refunds or returns

i seek blinds are custom made to your exact specifications, thus they are not suitable for re-sale or restocking. Please be sure that you check all details thoroughly before finalising your order. We will automatically charge your credit card for the total sale price after you have completed your order online by phone or fax.

delivery

Delivery is $33.00 (incl GST) per order delivered anywhere in Australia - regardless of how many blinds you order.

Once your order is complete i seek blinds will contact you to arrange a suitable delivery day. If your blinds are delivered and you are not at home, a calling card will be left by the courier with details on how to collect your blinds.

Every effort is made to complete your order (contract) within 21 Days. However, no responsibility is taken for delay caused by circumstances beyond our control.

freight damages

After receiving your blinds we ask that you inspect and report any damage within five days of delivery. Please do not attempt to install blinds that have been damaged in delivery, as this will void any warranty claim.

If i seek blinds is not notified within this period, we cannot be held responsible for the damaged item or replacement cost. If the box is damaged upon receipt, please refuse delivery and the box will be returned to i seek blinds. Please notify us immediately so that we can file a claim with the carrier. Once i seek blinds has received the damaged goods we will immediately repair or re-manufacture your blinds.