Order now for Pre Christmas delivery - Curtains & Venetians 19th Nov.  Rollers, Romans & Panel Glides - 5th Dec (WA, QLD, SA, TAS) / 10th Dec (VIC, NSW, ACT)

Delivery & Timings

Based in Melbourne - Delivering Nationally*

iseekblinds delivers to Melbourne, Tasmania, Adelaide, Sydney, Canberra, Central Coast, Brisbane, Gold Coast, Sunshine Coast & all the regions in between.  iseekblinds also deliver to Perth in WA*

*Excludes Plantation Shutters - Please see Plantation Shutters Deliveries & Timings for specified Delivery zones.   

Faster Delivery

Understanding that window coverings are usually needed as soon as possible, we work with a sense of urgency to get your blinds to you in the fastest possible time frame.

All our Roller Blinds are Custom Made in 3 - 5 business days!  

On average once your order is processed, it takes approximately:

Products

Manufacturing Timings

Temporary Blinds

SAME day despatch if ordered before midday

Samples

Next Business day despatch

Roller Blinds - (Single, Double & Linked)

3 - 5 business days

Panel Glide Blinds

5 business days

Roman Blinds 

2 weeks

Venetians - Safelift Cordless

4 weeks

Curtains  - (Sheer, Blockout & Doubles)

3 weeks

Plantation Shutters (Basswood & PVC)

8 weeks

Once your blinds have been manufactured and your order is completed in full they will be automatically dispatched and we will send you an email with your delivery details.

*Please Note: - Our Custom Made products vary in manufacturing time dependent upon the type of products ordered.  If you have ordered a number of different products, we will collate your order and wait for all products to be ready before we deliver.  If you would like to receive some of these products earlier, you can elect to ‘Split Your Delivery’ as you proceed through the Check-out process. Additional freight charges will apply.

* Delivery times may vary depending upon location 

*Please note -  we cannot accept a PO box for a delivery address

From time to time we can experience supplier delays outside of our control.  As soon as we are made aware of any delays, we will endeavour to contact you immediately and keep you informed of progress.

Delivery Charges

Our standard flat shipping rate is $33 (Inc. GST) per order* for all products nationally excluding Plantation Shutters. Our standard shipping rate for Plantation Shutters is calculated by square metre per order.  This will be calculated for you as you proceed through the Check-out process.  

*If your freight charges exceed the amount invoiced due to sizes, quantities ordered or a regional area outside our delivery zones, extra shipping charges may apply.  Long length surcharges may also apply - see below for more information. Please note these additional charges are passed on at cost from our couriers. When you order is received, iseekblinds will assess it for any additional freight charges owing.  In these circumstances, we will call you prior to processing your order.

Temporary blinds have a standard flat shipping rate of $15 (Inc GST).

Long Length Surcharges

For lengths greater than 2800mm - An additional $20 per box will apply

For lengths greater than 4000mm - An additional $35 per box will apply

For lengths 5000mm - 5999mm - An additional $65 per box will apply

For lengths greater than 6000mm - An additional $250 per box will apply

iseekblinds will pack the product securely and can include up to 2 curtain tracks or Panel Glide tracks in a single box.  Up to 4 x Roller Blinds can be packaged in the one box. Up to 2 Pelmets can be packaged in the one box.

Authority to leave

Iseekblinds will advise you of our despatch date when your order leaves our warehouse. As it is not possible to nominate an exact date and time of delivery, all deliveries to a nominated address must have an "Authority to Leave" the packages if no one is home to accept the delivery. 

Freight Damages

After receiving your blinds, we ask that you inspect and report any damage within five days of delivery. Please do not attempt to install blinds that have been damaged in delivery, as this will void any warranty claim.

If iseekblinds is not notified within this period, we cannot be held responsible for the damaged item or replacement cost.

If the box is damaged upon receipt, please notify us immediately so that we can file a claim with the carrier.

Follow the steps below:

If you are home at the time of delivery and the box is damaged, please refuse delivery and the box will be returned to iseekblinds.

Once iseekblinds has received the damaged goods we will immediately repair or re-manufacture your blinds provided the delivery insurance was paid for at the time of purchase. (See Delivery Insurance below)

Alternatively, if you were not home at the time of delivery:

1/ Take a photo of the boxes to demonstrate the damage

2/ Email it through to  sales@iseekblinds.com.au with a description of the issue.

You can also call Customer Service on 1300 664 257 to report the fault.

Once iseekblinds has assessed the damage, we will immediately a solution put in place to either repair or re-manufacture your blinds provided the delivery insurance was paid for at the time of purchase. (See Delivery Insurance below)

Delivery Insurance

Delivery Insurance - Covers you against any loss or damage to your order during transit (+2.5%)  

The cost of delivery insurance (2.5% of your purchase price of products only) is automatically added to your shipping costs at the time of checkout. This covers you against any loss or damage during transit. 
If you choose not to take out the delivery insurance, any damage or loss of Blinds* will not be covered and iseekblinds accepts no responsibility or claims.

*Blinds = All iseekblinds products

Storage charges

Please note that iseekblinds is unable to store your Plantation Shutters.  As soon as we receive your Plantation Shutters, they will be prepared for dispatch the same or following business day.  All outstanding balances must be paid in full at the 6-week mark.  If there is a delay in payment which in turn delays dispatch, please note that there will be a storage charge of $10 per day added to your invoice once the Plantation Shutters arrive into the iseekblinds warehouse.

For Pickups - please note that you will have 7 days to organise collection from the iseekblinds warehouse once you have been notified of the Plantation Shutters arrival.  After this time, storage charges of $10 per day will apply.

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