Delivery & Timings
Based in Melbourne - delivering nationally*
iSeekBlinds deliver to Melbourne, Sydney, Brisbane, Adelaide, Perth, Canberra, Tasmania, Central Coast, Gold Coast, Sunshine Coast & all the regions in between*.
* Plantation Shutters - Please see Plantation Shutters Deliveries & Timings for specified information regarding Plantation Shutter delivery & charges.
*Western Australian customers: Our innovative, new and improved Plantation Shutter self-assembly kits, have provided a solution to ship these products safely to WA. These kits come in easy-to-assemble pieces, meaning the boxes are much smaller, with much less risk of damage during transit. This enables us to ship our shutters all over Australia, including Western Australia!
Understanding that window coverings are usually needed as soon as possible, we work with a sense of urgency to get your blinds to you in the fastest possible time frame.
On average, once your order is processed, it takes approximately*:
Approximate manufacturing timings
SAME day despatch if ordered before midday* (does not include weekends or Victorian Public Holidays)
SAME day despatch if ordered before midday* or next business day dispatch (does not include weekends or Victorian Public Holidays)
Roller Blinds - (single, double, linked & motorised)
5-10 business days*
Curtain tracks only
5 business days*
* Manufacturing timeframes can extend during busy periods, and especially the lead-up to Christmas. For our current manufacturing lead-times, please view our news page here.
Important: - Our custom made products vary in manufacturing time dependent upon the type of products ordered. If you have ordered a number of different products, we will collate your order and wait for all products to be ready before we deliver. If you would like to receive some of these products earlier, you can elect to ‘split your delivery’ as you proceed through the check-out process. Additional freight charges will apply.
* Delivery times may vary depending upon location.
Once your blinds have been manufactured and your order is completed in full they will be automatically dispatched and we will send you an email with your delivery details. If at any stage you want to see the status of your order, please log-in to your account for an update.
Please note: we cannot accept a PO box or Parcel Locker for a delivery address.
From time to time we can experience supplier delays outside of our control. As soon as we are made aware of any delays, we will endeavour to contact you immediately and keep you informed of progress.
Delivery advice COVID-19 update
The delivery network we use have implemented additional safeguards and measures in regard to delivering and collecting consignments. You can view their full statement here, but in short:
1. Drivers are required to attempt and maintain, wherever practicable, a minimum safe distance of 1.5m when delivering and collecting parcels.
2. They will no longer be required to present the electronic mobile device to attain an electronic signature.
i. They will attain acknowledgment of the responsible person's name receipting the delivery.
ii. The device will be signed by our driver using a unique identification number on behalf of the recipient.
iii. For the security of our customers, the event is geocoded, date and time stamped.
Our standard flat shipping rate is $33 (Inc. GST) per order* for all products nationally excluding plantation shutters. Our standard shipping rate for plantation shutter kits is calculated at $17.50 per square metre per order, with a minimum charge of $33. This will be calculated for you as you proceed through the check-out process.
*If your freight charges exceed the amount invoiced due to sizes, quantities ordered or a regional area outside our delivery zones, extra shipping charges may apply. Long length surcharges may also apply - see below for more information. Please note these additional charges are passed on at cost from our couriers. When your order is received, iSeekBlinds will assess it for any additional freight charges owing. In these circumstances, we will call you prior to processing your order.
Temporary blinds have a standard flat shipping rate of $15 (Inc GST).
Delivery Insurance - Covers you against any loss or damage to your order during transit (+2.5%). This is highly recommended for all iSeekBlinds products.
The cost of delivery insurance (2.5% of your purchase price of products only) is automatically added to your shipping costs at the time of checkout. This covers you against any loss or damage during transit.
PLEASE NOTE: If you choose not to take out the delivery insurance, you do so at your own risk. Any damage or loss of blinds* will not be covered and iSeekBlinds accepts no responsibility or claims.
*Blinds = All iSeekBlinds products
Freight for window coverings is known as 'ugly' freight - our products can't be packed into small square boxes to move automatically down a conveyor belt. Our freight, therefore, requires manual handling and as a result, long length surcharges are applied by the freight companies as per the below. Please note iSeekBlinds is not in the freight business, meaning we don't profit from freight. All additional surcharges from the couriers are passed on at cost.
For lengths greater than 3000mm - an additional $20 per box will apply
For lengths greater than 4000mm - an additional $35 per box will apply
For lengths greater than 5000mm - an additional $65 per box will apply
For lengths greater than 6000mm - an additional $250 per box will apply
*Please note: lengths are calculated once the product has been safely packaged and prepared for dispatch. For example, a track/blind of 2800mm, will easily reach 3000mm once it has been packaged. This packaging is necessary to protect the product during transit, ensuring it has a buffer at both ends and on the sides as well.
iSeekBlinds will pack the product securely and as efficiently as possible. Up to 2 x curtain tracks can be packaged in a single box. Up to 4 x roller blinds can be packaged in the one box. Up to 2 x pelmets can be packaged in the one box.
iSeekBlinds will advise you of our despatch date when your order leaves our warehouse. As it is not possible to nominate an exact date and time of delivery, all deliveries to a nominated address must have an "Authority to Leave" the packages if no one is home to accept the delivery.
After receiving your goods, we ask that you inspect and report any damage within five days of delivery. Please do not attempt to install goods that have been damaged in delivery, as this will void any warranty claim.
If iSeekBlinds is not notified within this period, we cannot be held responsible for the damaged item or replacement cost.
If the box is damaged upon receipt, please notify us immediately so that we can file a claim with the carrier.
Follow the steps below:
If you are home at the time of delivery and the box is damaged, please refuse delivery and the box will be returned to iSeekBlinds.
Once iSeekBlinds has received the damaged goods we will immediately repair or re-manufacture your blinds provided the delivery insurance was paid for at the time of purchase (see Delivery Insurance below).
Alternatively, if you were not home at the time of delivery:
1/ Take a photo of the boxes to demonstrate the damage
2/ Email it through to firstname.lastname@example.org with a description of the issue.
Once iSeekBlinds has assessed the damage, we will immediately a solution put in place to either repair or re-manufacture your blinds provided the delivery insurance was paid for at the time of purchase (see Delivery Insurance below).