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Frequently Asked Questions

Below are some of our most frequently asked questions and their answers.  If you have a question that is not listed here, please send us a Quick Enquiry or give us a call on 1300 664 257.


Quick Quote

Quick Quote – Does this give me my final price?

We recognise that shopping online for your window covering solutions can be fraught with confusing messages and unclear outcomes when it comes to pricing.  To remove the smoke and mirrors and to assist you in your research phase from the convenience of where ever you are and at a time that suits you, the Quick Quote has been designed to do just that. 

It gives you a quick overview of pricing for each product based on your width & drop and selected fabric / material.  For most straight forward windows, this is what you will pay.  With some products, there are more customised options available that if selected may add additional costs. For an accurate price, please proceed to the specific Product Order Form.  The final price you see when using the Product Order Form is what you will pay.

Measure & Install

Do iseekblinds provide a Measure and Install service?

At Iseekblinds, our goal is to provide you with the best quality products at the most affordable prices, and to achieve that we don't provide a measure and install service. Instead, we've created a huge resource of videos and instructions that will guide you step by step through the measuring and installation process for each of our products.

It’s so much easier than you think!

By Getting Your DIY On, not only will you save $1000’s of dollars, you will do a better job than any installer could!  And end up feeling as proud as punch.  Take a moment to stand back and bask in your glory when you see the fruits of your labour and what you have achieved!

You are not alone; we are here to help.  If you have any challenges during measuring or installation, please give us a call on 1300 664 257, send us a Quick Enquiry or book in for a personal 1:1 session on line.  One of our expert team members will work with you to achieve the stunning results you deserve.

Is it really that easy to Measure myself?

Yes, it is! We provide detailed instructions and videos on the website for each of our products and carefully guide you through the process. And if you are still not sure you are doing it correctly we are here to help.  You can give us a call on 1300 664 257 to speak with one of our team members, send us a Quick Enquiry or for a particular tricky window, book a personal 1:1 session online.  For reassurance visit our Product Review page productreview.com.au to read the feedback from our happy customers who were surprised at just how easy it actually is and how much money they saved by getting their DIY on!

What happens if I measure incorrectly?

At iseekblinds, we take pride in making it as easy as possible to guide you through the measuring process and ensure you get it right.  Review the measuring instructions provided online and contact us directly if you have any questions or are simply not sure. Before you submit your order, be sure to check and double check your measurements as well as reviewing your cart to confirm you have entered the measurements in correctly before proceeding to Check-out.   

We are here to help.  If you realise after you have placed your order that you have made a mistake, you have 24 hours (or the next business day) to contact us to make any amendments.  Unfortunately, after this time we are unable to offer a return on your custom made blinds as they have been made specific to your unique windows, which means we are unable to resell the goods.

Please refer to our Terms & Conditions policy for further details

Is it really that easy to Install myself?

Yes, it is! We provide detailed instructions and videos on the website for each of our products and carefully guide you through the process. And if you are still not sure you are doing it correctly we are here to help.  You can give us a call on 1300 664 257 to speak with one of our team members, send us a Quick Enquiry or for a particular tricky window, book a personal 1:1 session online.  You can also visit the ‘Trouble Shooting’ section provided for each product for any simple fixes.

For reassurance visit our Product Review page to read the feedback from our happy customers who were surprised at just how easy it actually is and how much money they saved by getting their DIY on!

What happens if I need assistance when installing?

We are here to help.

You can give us a call on 1300 664 257 to speak with one of our team members, send us a Quick Enquiry or for a particular tricky window, book a personal 1:1 session online.  You can also visit the ‘Trouble Shooting’ section provided for each product for any simple fixes.

Delivery & Timings

When will I receive my blinds?

Understanding that window coverings are usually needed as soon as possible, we work with a sense of urgency to get your blinds to you in the fastest possible time frame.  In addition, we offer a “Fast Pass” service for those super urgent requests.

Once your order is processed, on average, it takes approximately:

Products

Manufacturing Timings

Temporary Blinds

SAME day despatch if order before midday

Samples

Next Business day despatch

Roller Blinds &Double Roller Blinds

Fast Pass - Roman Blinds

3 business days

3 business days

Safelift Cordless Venetians

2 weeks

Roman Blinds

3 weeks

Plantation Shutters - Outdoor

4 weeks

Honeycomb Blinds

4 weeks

Curtains

5 weeks

Plantation Shutters - PVC

8 weeks

Plantation Shutters - Basswood

8 weeks

Once your blinds have been manufactured and your order is completed in full they will be automatically dispatched and we will send you an email with your delivery details.

*Please Note: - Our Custom Made products vary in manufacturing time dependent upon the type of products ordered.  If you have ordered a number of different products, we will collate your order and wait for all products to be ready before we deliver.  If you would like to receive some of these products earlier, you can elect to Split Your Delivery as you proceed through the Check-out process. Additional freight charges may apply.

*Delivery times may vary dependent upon your location.

Please refer to our Delivery & Timings policy for further details

What is Fast Pass?

Need your blinds in a hurry?  For all those super urgent requests, iseekblinds offers a Fast Pass service for our Roman Blinds

At iseekblinds we won’t cramp your style.  With Fast Pass you can select from any of our available fabric ranges.

All Fast Pass requests are fast tracked through our production facility.  Your Romans are on the road in 3 days.  For more information, please visit Fast Pass

How do I know what day my blinds are going to be delivered?

Once your blinds have been completed they will be automatically dispatched and we will send you an email with your delivery details.  As it is not possible to nominate an exact date and time of delivery, all deliveries to a nominated address must have an "authority to leave" the packages if no one is home to accept the delivery. If you are unable to have an "authority to leave" then you can nominate to collect your order from a local depot.

After I order my blinds can I make any changes?

Please take a moment to review your order in your Cart carefully and make any necessary changes before proceeding through to Check out.  If you need to change or cancel your order, please phone us on 1300 664 257 within 24 hours or the following business day.  iseekblinds can be contacted Monday to Thursday, 8.30am to 5.00pm (EST) and Fridays 8.30am - 4.00pm (EST). Because your custom made blinds will begin to be manufactured immediately after this period, iseekblinds can only accept this time frame.  In the event that this time passes iseekblinds will not be able to adjust or cancel your order. 

What are the Delivery Charges?

Our standard flat shipping rate is $33 (Inc. GST) per order for all products nationally excluding Plantation Shutters.  Our standard shipping rate for Plantation Shutters is calculated by square metre per order.  This will be calculated for you as you proceed through the Check-out process.  If your freight charges exceed the amount invoiced due to sizes, quantities ordered or a regional area outside our delivery zones, extra shipping charges may apply.  In these circumstances we will call you prior to processing your order.

Why should I pay for Delivery Insurance?

Delivery Insurance covers you against any loss or damage to your order during transit (+2.5%)

Products such as plantation shutters, pelmets, wider blinds and curtain tracks are fragile and can be damaged if not handled correctly.  Although we do everything possible to ensure your goods are packaged to the highest of standards, most couriers are 3rd party providers and not under our control. iseekblinds highly recommends taking out Delivery Insurance at time of purchase.

The cost of delivery insurance (2.5% of your purchase price of products only) is automatically added to your shipping costs at the time of checkout.  If you choose not to take out the delivery insurance, any damage or loss of your Blinds, Plantation Shutters, Curtains or Venetians will not be covered and iseekblinds accepts no responsibility or claims.

What happens if my blinds are damaged in transit?

It doesn’t happen often, though unfortunately there can be the odd occasion when your products may be damaged during transit.  After receiving your products, we ask that you inspect and report any damage within five days of delivery. Please do not attempt to install products that have been damaged in delivery, as this will void any warranty claim.

If iseekblinds is not notified within this period, we cannot be held responsible for the damaged item or replacement cost.  Please refer to our Terms & Conditions for further details

Can I collect my order from Thomastown?

Yes, you can.  Select ‘Free pickup@iseekblinds’ as you proceed through the Check-out process.  Just make sure that you are aware of the size of your order and bring the appropriate vehicle and strappings to ensure you can get your precious cargo home safely.

How quickly can I receive my Temporary Blinds?

Knowing that when you order Temporary blinds you need them immediately, our Temporary Blinds are despatched SAME DAY if ordered before midday. We send them via Direct Freight Express to get them to you as soon as possible.  Not only that, delivery is FREE!

Samples - Rollers, Romans, Venetians, Plantation Shutters, Curtains

Are your samples really FREE?

Yes! Our samples are provided free of charge, no matter how many you order.  We want you to be 100% satisfied with your purchase and ensure you are making the right choice for your interior décor.  This is why iseekblinds highly recommends you order Free samples before placing your order. 

Free samples give you an opportunity to see the materials ‘in the flesh’ and enable you to match the fabric colours with your paintwork and furnishings for the best result.  We enclose a reply paid envelope with each sample pack so you can return your samples to us once you have finished with them. 

The exception is our new sample format for Honeycomb blinds - for this there is a $50 charge, with $25 refunded upon return of the Honeycomb Sample Collection - Click here for further details

How accurate are the sample fabric colours on my monitor?

All computer monitors display colours differently and these can vary considerably.  This is why we recommend ordering Free samples prior to placing your order.

*Please note that we recommend ordering all blinds for the same room together to ensure that the same batch of fabrics are used.  Dye lot variation can appear between finished blinds and colour samples.  The variances are minimal, but they can occur.

Please refer to our Terms & Conditions for further details

How quickly will I receive my Free Samples?

Once you have placed your order for your Free samples they are sent out the next business day via Priority Paid Australia Post to ensure we get them to you in the fastest possible time frame.

Online Security

How Secure is your Online payment facility?

iseekblinds.com.au ensures the security of all protected data transmitted to and from our site through the use of a server-based encryption technology called Secure Sockets Layer (SSL). This security protects you from impostors, eavesdroppers and vandals that might otherwise access your information as it travels from one computer to another. With this security, you can send your credit card number to us without risk of interception. SSL security makes shopping over the Internet safer than shopping by telephone.

Please look for the padlock icon in the address line of your browser.  This verifies that our site and your data are protected.

Do iseekblinds record my credit card number?

iseekblinds does not collect or store any credit card information.  We offer you a choice of eWay or Paypal for all our online credit card transactions.

eWay is a global Omni channel payment provider, processing secure credit card payments for merchants around the world.  eWay enables you to purchase with Master Card or Visa.  Your credit card details are collected directly by eWay.

Paypal is a global payment platform that keeps your financial information securely encrypted so you can pay online with confidence.  Paypal allows you to link all your cards and bank accounts and choose which one to use at checkout. Paypal also enables you to purchase with your Amex card.

The convenience of One Touch allows you to check out in just one click. 

Do I have to pay over the internet?  What other forms of Payment do you accept?

If you would prefer not to pay over the internet, you can select alternative options as you proceed through the Checkout process. 

Phone me for Payment Details – when we receive your order, one of our team will give you a call to process your payment over the phone

Direct Bank Deposit – When we receive your order, it will be placed in our ‘Pending’ file whilst we wait for confirmation from the bank that your payment has been received.

*Please note that your order will not be processed until payment has been received.

How safe is my personal data?

We have taken every possible precaution to create a secure environment to protect the personal information supplied by you to us when making an order or opening an Account.  We use the industry standard encryption methods employed by the secure service software (SSL), which encrypts all information input before it is sent to us. Please look for the padlock icon in the address line of your browser.  This verifies that our site and your data are protected.  For further details, please refer to our Privacy Policy.

How will iseekblinds use my data?

We will collect information and use it to process your order.  We may disclose your information to other parties for the purpose of processing and fulfilling your order.  Please refer to our Privacy Policy for further details.

Google Trusted Store – What does that mean?

Shop With Confidence at Google Trusted Stores

The Google Trusted Stores program helps shoppers feel confident in their purchases across the web. Merchants in the Google Trusted Stores program have proven track records of reliable shipping, customer-friendly returns policies, and great customer service. Google evaluates participating merchants and monitors their shipping reliability and customer service performance to ensure a high quality online shopping experience

To gain a Google Trusted Store is no easy task.  Our website was monitored over several months to ensure we met the strict conditions required for online trading.  And our website continues to be monitored by Google to ensure we retain compliancy.  iseekblinds is proud to be awarded the Google Trusted Store badge.  For more information about Google Trusted Store, please click on the icon displayed on our site.

Product Warranties

Are your products covered under any warranties?

We manufacture our own Roller Blinds, Roman Blinds and Panel Glide Blinds using the highest quality components and fabrics and take pride in the excellence of our craftsmanship.  Each blind comes with a Limited Lifetime Warranty.  This warranty is extended to you as the original purchaser, for as long as you own the blinds in a residential application.  iseekblinds warrants that our products will be free from defects in material and workmanship for this period of time.

  • Plantation Shutters Basswood are warranted for a period of 10 years
  • Plantation Shutters PVC are warranted for a period of 25 years
  • Plantation Shutters Outdoor are warranted for a period of 5 years
  • Honeycomb Blinds are warranted for a period of 5 years
  • Safelift Cordless Venetians are warranted for a period of 2 years

For further details, please refer to our Product Warranties Policy.

What is your Returns and Refunds policy?

iseekblinds are custom made to your exact specifications, thus they are not suitable for re-sale or restocking. Please be sure that you check all details thoroughly before finalising your order. iseekblinds takes no responsibility for products that have been ordered incorrectly.

However, if it is deemed that the fault was made in production of the product, the product will be remade and replaced in full at no extra charge.  Please refer to our Terms & Conditions for further details

What if I am not satisfied with the quality or craftsmanship of your products?

If for any reason you are not completely satisfied with your order, let us know and we’ll make it right for you.  This guarantee covers you against any defects or production errors.  If the product is deemed faulty, iseekblinds will replace the product free of charge.  Alternatively, you have the option of asking for a full refund.  

* Please note – this does not apply to a change of mind on the type of product or fabrics and colours originally ordered.

Origin of Products

Where are your Products Manufactured?

With the exception of our Basswood & PVC Planation Shutters, Honeycombs and Safelift Venetians, all of our products are manufactured right here in Australia.

We believe in supporting Australian Manufacturing where we can as well as delivering superior craftsmanship across all of our products.

iseekblinds is proud to carry the Australian Made logo for our custom made products Roller Blinds & Roman Blinds. We look forward to adding more of our portfolio to this list in the near future.

Products in General

Plantation Shutters

What is the difference between Basswood and PVC Plantation Shutters?

Both Basswood and PVC Plantation Shutters are equal when it comes to quality and how they look.  It comes down to a question of personal preference, delivery timings, use & specifications.

 

Basswood Plantation Shutters

PVC Plantation Shutters

Composition

100% Basswood Timber.  Renowned for its consistent grain and smooth finish, Basswood offers a fine texture that is both aesthetically pleasing and long-lasting.  This lightweight superior hardwood ensures no warping or bowing.   

PVC.  A heavier material, each blade, stile and rail is reinforced with aluminium to ensure no warping or bowing. Looks exactly like Basswood Plantation Shutters.  

Quality

Both products are superb quality

Both products are superb quality

Price

$279 per square metre 

$279 per square metre 

Colour Choice

Brilliant White, Natural White  (Colour matched to PVC)

Brilliant White, Natural White   (Colour matched to Basswood)

Look & Feel

Both products look and feel the same

Both products look and feel the same

Origin of Product

Made in China

Made in China

Delivery Timings

Manufactured in 8 weeks

Manufactured in 8 weeks

Use

Any room in the house.  The 2 pack paint finish makes it UV resistant & protects your shutters.  Ideal for every room in the house excluding 'wet' areas.

Any room in the house.  PVC is both humidity and moisture resistant, making it an ideal choice for any ‘wet’ areas such as bathrooms or kitchens.  

Tilt Rod

Hidden tilt rod – Clearview functionality

Hidden tilt rod – Clearview functionality

Insulation Properties

Both products offer the same insulation properties

Both products offer the same insulation properties

Specifications

Max panel width 950 mm – for use on wider windows

Max Drop 3,000 mm

1 x Mid Rail is critical for Basswood Plantation Shutters greater than 1800 mm in Drop.

2 x Mid Rail is critical for Basswood Plantation Shutters greater than 2400 mm in Drop

Max Panel Width = 760 mm

Max Drop 2,420 mm

1 x Mid Rail required for PVC Plantation Shutters greater than 1500 mm in Drop

2 x Mid Rails required for PVC Plantation Shutters greater than 2100 mm in Drop

Corner & Bay Windows

Yes, available to order online.

Not available for PVC

Warranty

10 years

25 years

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